Shipping & Returns

Whenever possible, customers should use our online web catalogue facility to order goods. Simply follow the on-screen instructions to ensure a speedy execution of your order. Before your order can be completed, you will be required to provide your personal details (name, address, contact numbers etc). Alternatively, if you have already registered your details with us, then you can 'Log Yourself In' by simply entering your e-mail address and password.

We offer different methods of despatched, depending on the weight/volume of your order. These options are displayed at the end of your order, where the preferred option should be chosen. See below for more details.

You will also be required to indicate your method of payment, ie. credit card, money transfer or pre-arranged 30-day account.

Credit Card orders are processed via Paygate South Africa and requires a one-off security code - communicated via your mobile phone - to be entered.

Customers choosing the 'money transfer' option should bear in mind that we will require proof of transfer before goods can be despatched. We check our account every day, but if you wish to speed up the process, then you may fax a copy of the payment slip to us on 021 949 2033. It is not necessary to attach a letter of explanation, simply include the Web Order reference number (e-mailed to you on completing your order) on the transfer slip, so that we know who has made the payment.

As soon as a web order has been processed you will receive an automatic e-mail to confirm exactly what has been ordered.

Our web site is fully 'ScionSSL Pro' secure, minimising any security risk.

Please remember that the moment you complete your order, it is accepted by the system and it is no longer possible to reconnect to it, so items cannot be added, altered or deleted.

In addition to the automated order confirmation e-mail that you should receive, we will also send an itemised invoice with your order which shows exactly where your money has been used.

As soon as your order has been despatched, a second automated e-mail will be sent to you which will advise the tracking number for your parcel. Details on how to track your parcel are included in the automated e-mail. Additional information relating to how to track your parcel are include below, Postage Rates> RSA Residents.

Technical Queries.

Any technical queries relating to a product should be forwarded to technical@fort777(dot)co(dot)za, remembering to include your Customer Number or name, address and telephone number.

We regret we cannot provide assistance with regard to products that we do not supply or concerning matters of a design nature.

Prices.

Most prices are for quantity 'one each', although certain 'low value' components, such as capacitors, resistors and fuses may be sold in quantities of 2, 5 or 10, for example. In such cases, the product description will indicate the quantity.

Postage Rates.

Various postage options are offered to customers, depending on the estimated weight of the order. Most options offered include a 'Tracking' service to enable customers to check on the progress of their delivery. If this service is applicable, then customers with an e-mail address will automatically be advised of the parcel having been despatched, along with details of their tracking number.

RSA Residents:

Parcel Plus (Counter-to-Counter).
This is the most economical method of sending a parcel through the South African Post Office. The price charged includes insurance cover to a maximum value of R5,000 and a Track & Trace service enables customers to check on the whereabouts of a parcel at any given time. Alternatively, 'Track & Trace' may be contacted on 0860 111 502. The maximum weight that we will process by Parcel Plus is 12kgs.

Typically, delivery takes between two and five days, depending on the destination.

Speed Services (Counter-to-Counter).
This is the courier service of the South African Post Office. Delivery is usually 'next-day', but may take two days to remote areas and delivery cannot be guaranteed on Saturdays. The maximum weight that we will process by Speed Services is 2kgs. A Tracking service enables customers to check a parcel at any time. Alternatively, call 0860 023 133 and quote your tracking number. Delivery is either to a nominated Post Office counter or PO Box. Goods must be claimed from Post Offices within 30 days.

Sun Couriers (Door-to-Door).
This method of despatch is used for all large or heavy parcels, with the added advantage of parcels being delivered directly to your chosen physical address. Delivery is typically 48 hours to major destinations and 72 hours to remote areas, delivered to a nominated physical address. There is no delivery on Saturdays. Sun Couriers offer a Tracking service.

The following contact numbers apply to Sun Couriers, to assist customers in checking their parcels:-

BLOEMFONTEIN: 051 447 1785
CAPE TOWN: 021 380 2100
EAST LONDON: 043 731 2506
GEORGE: 044 878 1131
KIMBERLEY: 053 831 1036
MIDRAND: 012 673 2000
NELSPRUIT: 013 752 6033
NEWCASTLE: 034 312 9910
PIETERSBURG: 015 293 1480
PORT ELIZABETH: 041 581 1289
PRETORIA: 012 673 2000
SANDTON: 011 883 4666
SPRINGBOK: 027 718 1099
UPINGTON: 054 332 6613
WELKOM: 057 353 2929

For other Sun Courier Centres, please visit their web site.

Own Courier or Collection.
Customers can also arrange for their own courier service to collect their order from our Bellville branch, or alternatively, choose to personally collect an order from our Bellville store. In such cases, no postal charges will be applied.

The following rates apply to the relevant delivery service for South African addressees and are inclusive of VAT:-

Weight Parcel Plus Speed Services Sun Couriers
Up to 1kg R50.60 R115 R179
>1kg to 2kg R56.60 R160 R179
>2kg to 3kg R62.60 NA R179
>3kg to 4kg R68.60 NA R179
>4kg to 5kg R74.60 NA R179
>5kg to 6kg R80.60 NA R179
>6kg to 7kg R86.60 NA R179
>7kg to 8kg R92.60 NA R179
>8kg to 9kg R98.60 NA R179
>9kg to 10kg R104.60 NA R179
>10kg to 11kg R110.60 NA R192
>11kg to 12kg R116.60 NA R205
>12kg NA NA R233

NA: Indicates that the service is not available for this weight.

Freight weights are automatically calculated to give a final figure at completion of an order. The final weight/volume will then determine what service(s) are available for delivery of the order.

Please note that Sun Courier rates quoted above are applicable for delivery to main towns and cities, inclusive of fuel surcharges and road toll fees. Rates charged for delivery to remote areas of the country may be considerably higher, such that it may not be possible to accept orders for large or heavy items for delivery to these regions. (For example, a parcel destined for Johannesburg might cost R169 to deliver, whilst the same parcel costs over R400 for delivery to a remote village.). In such cases, or where the parcel weighs more than 12kgs, then we reserve the right to make use of the Parcel Plus service and charge accordingly.

Overseas Customers:

Orders for overseas customers are despatched, whenever possible, by International Airmail Parcel Post. Large or heavy items may have to be despatched by an alternative method and in such cases, a price for carriage will be quoted.

These prices do not include insurance. Once goods have been delivered to the South African postal service, we are not liable for loss or damage of goods. Customers are therefore recommended to request insurance is added to the following postage rates. We can quote SAPO insurance for most foreign destinations, but rates vary.

The following Airmail rates apply to customers in 'Zone A', as defined by the South African Post Office and includes Botswana, Namibia and Swaziland:-

Weight Rate
Up to 1kg R160
>1kg to 1.5kg R180
>1.5kg to 2kg R200
>2kg to 2.5kg R220
>2.5kg to 3kg R240
>3kg to 3.5kg R260
>3.5kg to 4kg R280
>4kg to 4.5kg R300
>4.5kg to 5kg R320
>5kg to 5.5kg R340
>5.5kg to 6kg R360
>6kg to 6.5kg R380
>6.5kg to 7kg R400
>7kg to 7.5kg R420
>7.5kg to 8kg R440
>8kg Call for rate

The following Airmail rates apply to customers in 'Zone B', as defined by the South African Post Office and includes Angola, Lesotho, Mozambique, Zambia and Zimbabwe:-

Weight Rate
Up to 1kg R215
>1kg to 1.5kg R237.50
>1.5kg to 2kg R260
>2kg to 2.5kg R282.50
>2.5kg to 3kg R305
>3kg to 3.5kg R327.50
>3.5kg to 4kg R350
>4kg to 4.5kg R372.50
>4.5kg to 5kg R395
>5kg to 5.5kg R417.50
>5.5kg to 6kg R440
>6kg to 6.5kg R462.50
>6.5kg to 7kg R485
>7kg to 7.5kg R507.50
>7.5kg to 8kg R530
>8kg Call for rate

Please note that once your order has been received at your local Post Office, charges such as local VAT and import duties may apply.

All other non-RSA destinations:

A quotation will be provided, on request, for goods required, and will include postage. Please contact our sales personnel for assistance.

Customers ordering from outside the RSA will not be subject to South African VAT, but may be subject to their own local rules concerning VAT, import duty or other charges. Such charges are the responsibility of the customer and it is recommended they check prior to placing their order.

Delivery.

Items held ex-stock RSA are normally despatched same day. If an order comprises of both RSA and non-RSA stock items, then the company may, at itÂ’s own discretion, despatch the complete order on receipt of the non-RSA, back order items.

Payment.

Payment may be by credit card, postal orders, money transfer or, where previously agreed, by 30 day trade account. A 30 day account facility is available to trade customers who complete a Credit Application Form and satisfy certain terms and conditions. Please contact our sales personnel for an application form.

We do not accept payment by cheque.

Customers using credit cards should enter their account details on the web order form, including the LAST THREE DIGITS of the number which appears on the reverse of the card. Your order cannot be completed unless the information required is provided, in full.

We accept MasterCard and Visa. We regret that we do not accept Diners Card or Amex.



When paying by cheque, postal orders or bank transfer, you may still place your order using our on-line the web ordering facility. However, to avoid delays in processing your order we would recommend that you make a payment over the counter at your bank and that a copy of the bank transfer slip is faxed to us on 021 949 2033. There is no need to attach a letter of explanation. Simply include your customer number, name or e-mail address on the transfer slip, so that we know who has made the payment.

We recommend that all money transfers are processed at a local branch of Standard Bank as this will enable the company to confirm a deposit within approximately 2 hours, often sooner. A money transfer that is processed at any other bank can take up to 3 days to appear on the company's account and may result in a delay in goods being despatched, as orders cannot be released until payment is confirmed as received, in full. Note that if any such transfer includes payment by cheque, then clearance of the cheque(s) may take a number of days to complete and may result in delay in despatching the order.

Our bank account is at Standard Bank, Helderberg branch (branch code 033012), account name Yebo Electronics, account number 072 327 863.
Please note that if you are transferring from outside the RSA, excluding Namibia, then customers should ensure that any charges made by their bank, in respect of a money transfer, are incurred by the customer and NOT by the company. This is confirmed and communicated between banks by use of the term 'O.U.R.' Alternatively, a bank draft (ie. cheque) is acceptable, as long as it is 'Drawn on Standard Bank's International Division', so ensuring that the company does not incur any charges.

Please note that an order cannot be despatched if there is a balance outstanding which is due to bank charges being incurred by the company, and which results in insufficient funds being credited to the customer's account.

Please DO NOT send cash in the post. We cannot be held responsible for any cash sent by post.

Telephoning Your Order.

You can also place your order by telephone. In such cases, please try to provide as much information as possible about the item(s) required, including the Order Code and quantities. Please note that the moment you ring off, your order is accepted by the system and it is no longer possible for our sales staff to reconnect to it. So please do not ring back to add, amend or delete items. Our sales staff are available Mondays from 9.00am to 5pm and Tuesday to Friday from 8.30am to 5pm.

Terms & Conditions.

Please also see our Terms & Conditions for further information.

Update: 9th June, 2016

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